FAQ

FAQ

Parts

1) How can I find the correct part for my vehicle quickly and accurately?

You can search by selecting your vehicle's make and model, then browse our categories. Each product page includes detailed compatibility information. You can also enter an OEM number in the search bar to find an exact match. If you’re unsure, our experienced sales team is here to help via live chat, email, or phone.

2) Why are there multiple listings for the same part?

Some vehicles have different versions of the same part depending on the year, model variant, or manufacturing location. We list all relevant options to help you choose the correct one. Please compare product details carefully—or reach out to us and we’ll be happy to assist.

3) Are your parts genuine, OEM, or aftermarket—and what’s the difference?

We supply high-quality aftermarket parts that are known for durability and value. These are widely used by UK bodyshops and garages. Aftermarket parts offer a cost-effective alternative to OEM parts without compromising on performance or fit.

4) How do I know if a part is in stock or on backorder?

Our website updates in real-time. If a part is available, you’ll be able to add it to your basket and proceed to checkout. If it’s out of stock, the product page will clearly show this. Some new-to-range items may not appear online yet, so if you can’t find what you’re looking for, please contact us.

5) Do the parts include fixings or accessories?

Unless otherwise stated, parts are sold individually and without fittings or clips. If any accessories are included, this will be clearly mentioned in the product description. Still unsure? Just ask—we’re happy to help.

Delivery

1) How long will it take for my parts to arrive?

Orders placed before 3 pm on weekdays are usually dispatched the same day. Most customers receive their orders within 1–2 working days. Orders placed after hours or over the weekend will be processed the next working day.

2) Will I be able to track my parcel?

Yes. As soon as your order is dispatched, we’ll email you a tracking link. You can also view tracking information in your account. Can’t find it? Let us know and we’ll sort it for you.

3) What if no one is home when my order arrives?

No problem. The driver may leave the parcel with a neighbour, at a local depot, or in a safe place (if specified during checkout). You’ll usually receive an update by text, email, or a delivery card.

4) Can I collect my order instead of waiting for delivery?

Yes! You can collect your order from our High Wycombe warehouse. Once your order is ready, we’ll send you the collection details. Please bring your confirmation email and ID with you.

5) Do you deliver to Northern Ireland and remote UK areas?

We deliver throughout the UK, including Northern Ireland, the Highlands, and other remote locations. A delivery surcharge may apply depending on your postcode, but we’ll inform you before you place your order. Delivery times may vary, but we always aim to get your parts to you as quickly as possible.

Payments

1) What payment methods do you accept?

We accept all major debit and credit cards (excluding American Express), as well as PayPal at checkout.

2) Do I need to pay in full when placing an order?

Yes, payment is taken immediately when you place your order.

3) Can I pay by cash or cheque?

No, we only accept online payments via our website or over the phone.

4) Is it safe to pay on your site?

Yes. Our checkout is protected by secure payment providers, ensuring your card details remain safe.

5) Do you charge extra for using PayPal or credit cards?

No. There are no additional charges—the price you see at checkout is the price you pay.

Orders

1) When will my order be dispatched and how long will delivery take?

We usually dispatch orders the same working day if placed before the cut-off time. Delivery typically takes 1–3 working days. Customers in London often receive their parts the next working day. We'll always notify you once your order is on the way.

2) Can I choose faster delivery for urgent repairs?

Yes. We offer next-day delivery within mainland UK. For urgent needs, contact us before placing your order and we’ll do our best to prioritise your delivery.

3) How can I track my order once it's dispatched?

We’ll send you an email with tracking information once your order is on its way. Couriers also provide updates via text or email. If you haven’t received any updates, get in touch and we’ll look into it.

4) Can I modify my order after placing it?

Orders are processed quickly, so changes aren’t always possible. If your order hasn’t been packed yet, we’ll do our best to make changes. The sooner you contact us, the better.

5) How do I know which side of the vehicle a part fits?

Quick guide:
Nearside (NS) = Left / Passenger side (UK)
Offside (OS) = Right / Driver’s side (UK)
We label all parts clearly, but if you're unsure, feel free to ask.

Returns & Refunds

1) What is your returns policy?

We accept returns within 14 days of the invoice date. Items must be unused, in their original packaging, and accompanied by proof of purchase. We can’t accept returns for parts that have been sprayed, fitted, or altered.

2) How do I start a return?

Email us at sales@dial4panels.co.uk before sending anything back. We’ll confirm the return process and give you the return address. Returns without prior approval may be refused.

3) What should I do if my order arrives damaged?

Check your items upon delivery. If you notice any damage, report it immediately to both the courier and us—on the same day. Claims made after the delivery day may not be accepted.

4) How do exchanges work?

We don’t offer direct exchanges. The fastest way to get the right part is to return the incorrect item and place a new order.

5) When will I receive my refund?

Once we’ve received and inspected your return, we’ll issue a refund to your original payment method within 10 business days. Please allow your bank or card provider extra time to process the funds. If it’s been more than 14 business days since your refund was approved, contact us at sales@dial4panels.co.uk.

Feedback

1) How can I leave feedback about my order?

We love hearing from our customers. You can:

Your feedback helps us improve.

2) Can I leave a product review on the website?

Not at the moment. If you’d like to share your thoughts, email us instead—we read every message and may share selected feedback to help other customers.

3) What should I do if I want to make a complaint?

If something’s not right, email us at sales@dial4panels.co.uk with "Complaint" in the subject line. Include:

  • Your order number
  • Contact details
  • Clear explanation of the issue (photos help if it’s about damage)

The sooner we have the details, the quicker we can resolve it.

4) How long does it take to hear back about a complaint?

We aim to respond to all complaints within 7–10 working days. You can also call us on 01494 522210 or 07944 196933 for urgent issues.

5) Why do you ask for customer feedback?

Because it matters. Whether it’s positive or constructive, your feedback helps us improve our service and continue offering the right parts at the right prices.