Privacy Policy

Last updated: 16/10/2025

This Privacy Policy explains how SUPPA (“we”, “us”, “our”, or the “Company”) collects, uses, and discloses your personal information when you visit or make a purchase from www.suppa.co.uk (the “Site”) or otherwise interact with us (collectively, the “Services”).

By accessing or using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree, please discontinue use of the Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, operational requirements, or legal obligations. Any updates will be posted on this page, with the “Last updated” date revised accordingly.

2. Information We Collect

The personal information we collect depends on how you interact with us. This may include:

Information You Provide Directly

When you use our Services, you may provide:

• Contact details such as your name, address, phone number, and email.
• Order and billing information including shipping address, payment confirmation, and order history.
• Account details, including usernames, passwords, and login credentials (if applicable).
• Customer service information, including messages or inquiries you send to us.

Automatically Collected Information

We automatically collect certain information about your device and browsing behaviour using cookies and similar technologies, including:

• IP address, browser type, and device identifiers
• Pages viewed, time spent on our Site, and referring websites
• General usage and interaction data

You can manage your cookie preferences through your browser settings, though some features of the Site may not function properly without them.

Information from Third Parties

We may receive information from:

• Service providers such as payment processors, delivery partners, and IT or marketing vendors.
• Advertising and analytics partners, who help us understand user activity and improve our Services.

All third-party data is handled in accordance with this Privacy Policy.

3. How We Use Your Information

We use your personal information to:

• Provide and improve our Services, including processing orders, payments, and deliveries.
• Communicate with you about orders, returns, support requests, or account matters.
• Send marketing communications, such as promotions or updates (you may opt out at any time).
• Ensure security and prevent fraud, including verifying transactions and protecting against unauthorised access.
• Comply with legal obligations, such as record-keeping and responding to lawful requests.

4. How We Share Your Information

We may share your information in the following circumstances:

• With service providers who perform functions on our behalf (e.g., couriers, IT support, payment processors).
• With business and marketing partners, in accordance with their privacy policies.
• Within our corporate group or affiliates, to operate our business effectively.
• If required by law, regulation, or legal process, or to protect our rights and property.
• In the event of a business transfer, such as a merger, sale, or restructuring.

We do not sell personal information. Any data shared for marketing purposes is handled in compliance with applicable privacy laws.

5. Cookies

SUPPA uses cookies to enhance your experience, analyze traffic, and improve our Services. You can learn more about cookies and manage your preferences in your browser settings. Disabling cookies may limit some features of our Site.

6. Data Retention and Security

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

We implement appropriate technical and organizational measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute protection.

7. Your Rights

Depending on your location, you may have rights regarding your personal data, including:

• Access – Request details of the personal data we hold about you.
• Correction – Request correction of inaccurate or incomplete information.
• Deletion – Request deletion of your personal data, where applicable.
• Restriction – Request that we limit processing of your data in certain circumstances.
• Portability – Request a copy of your data in a machine-readable format.
• Opt-out of marketing communications – You can unsubscribe at any time using the link in our emails.

To exercise these rights, please contact us using the details below. We may require proof of identity before processing your request.

8. Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under 16 years of age. If you believe your child has provided us with personal data, please contact us so we can delete it.

9. International Data Transfers

Your personal information may be processed outside your country of residence. When transferring data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable laws.

10. Contact Us